F.A.Q.s

Shopping Information

What is the Queue System?

Our queue system was developed to keep your firearm whole, and in your hands for the majority of your lead time. This way when we call you to send the firearm or parts, you are without them for a shorter time.

For example, if the lead time for the product you selected is 7 weeks, you will order and pay today and the order will be placed in our queue for 5 weeks. At this point, once we are 2 weeks away from actually needing the firearm or parts, we will notify you via text to ship/drop off it/them in. The order will finish the remainder of it’s total lead time with us from there!

How Long Are Your Lead Times?

Lead times are posted in the individual product descriptions and begin once the order is placed into our queue. Multiple product selection lead times will default to the single product with the longest lead time posted. All leads times are estimates and are subject to fluctuation. See “My Order is Over it’s Estimated Lead Time. What Gives?” portion of this FAQ for explanation.

What Happens After I Place My Order?

When you make a purchase on our website, you will receive a confirmation of your order via email. The shipping charge paid at Checkout is for ESTIMATED RETURN SHIPPING. Depending on the item’s value and type, we may reach out if for the difference if the wrong shipping selection is made.

If you are shipping a pistol or serialized frame to us, it must travel overnight service per federal law. Please include a copy of your order and your drivers license or government issued ID. You are responsible for shipping cost to our location. 

Why Am I Being Asked to Pay Additional Shipping Charges After I Place My Order?

The return shipping options at checkout are based on the average cost of shipping for the specific pieces/parts of your firearm required to complete the work you ordered. If a wrong selection is made, we will reach out for the difference.

What Parts Do I Need to Send?

Details are included in the product notes where several parts are required. Please include a copy of your order confirmation you received via email and your drivers license so we can identify ownership and begin work more quickly. 

My Order is Over it’s Estimated Lead Time. What gives?

Though we work very hard to deliver within our lead times, sickness, extenuating circumstances, quality control work, or industry events interrupt our process from time to time. Our lead times are best estimates and may fluctuate. We do the best that we can to update the site and our customers with current times. In these moments, we ask that you bear with, and understand your order and business are extremely important to us! For order updates, please reach us here.

Will I Receive Tracking Information Once My Item is Ready to Be Returned?

Yes. We include your email address upon return shipping when creating the label. Orders will be returned via UPS or FedEx.

What Shipping Methods Are Available?

Per federal law, pistols and serialized frames must travel overnight service to and from our shop. Non serialized items (slides, barrels, grip modules, etc) and long guns can travel ground service.

You may choose any carrier of choice. Orders will be returned via UPS or FedEx.

Do You Ship Internationally?

Due to rules and regulations in other countries, we do not ship internationally. For international customers, we recommend finding a local retailer to help with your needs.

Payment Information

What Payment Methods Are Accepted?

We accept all major credit card brands. We do not accept personal checks or cash on the website but these payments are accepted at our retail location.

Is My Information Secure?

We use secure checkout services to ensure that your transaction is 100% secure through our system.

Orders and Returns

How Do I Place An Order?

To place an order through our online store, go to the item that you want to purchase. Select any options that you may want and then add it to your cart. Be sure to read all product descriptions. After all the items you want are in your cart, proceed to checkout. For items not available on our online store, please contact us to place your order.

Do I Need An Account To Place An Order?

You do not need an account with us to place an order, although it is recommended. Having an account will allow you to see previous orders and make checkout time faster. We send our customers occasional emails about sales and discount codes. You don’t want to miss out on the savings!

How Can I Cancel Or Change My Order?

To cancel or change your order, please call us at 614-400-7445 or email us

What Is Your Return/Refund Policy?

We will accept returns if the product is unopened and unused. There will be a 20% restocking fee on returned items. There are NO RETURNS on stippling, machining, or gunsmithing work. All sales are final and the customer is responsible for sending their firearm to us. Order cancelations will be refunded less credit card fees. For refunds involving orders in our queue, if you are 3wks away from your estimated timeline we will asses a 30% cancellation fee in addition to the credit card fees. For returns/refunds, please email us.

Who Should I Contact If I Have Any Question or Want to Check My Order Status?

For more information, please contact our help department here!